Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Return postage is paid by the customer. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 48 hours.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to discuss terms.
Custom furniture is not accepted as a returnable item. Once the drawings and plans are approved and the deposit is paid, the furniture begins the manufacturing process. You will receive photos and images through every step of the manufacturing process. Due to the nature of this order, returns and exchanges are not accepted.
All of our furniture comes with a one year warranty. This warranty guarantees the mechanics and the construct of the design. This does not include man made blemishes or damages. While our furniture is built to last generation after generation, excessive wear or over use will be gauged upon initial inspection to see if it fits your requested warranty claim.
Contact us at email@example.com for questions related to refunds and returns.